Frequently Asked Questions

Are you Manufacturer or suplyer?
We are a fashion jewelry company with design, manufacturing and selling , have own factories.

Is there any minimum orders?
The minimum order quantity must be $100 USD,No restrictions for style.

How to get the wholesale price?
You can follow the below step to get the wholesale price:
1. visit www.mofeier.com .
2. visti the link http://www.mofeier.com/account/create/ and fill in the information to complete the registration.
3 using your account number to login.
4.you can see the wholesale price by clicking the product.

Is the nickel in the jewelery?
Our products adopt no-nickel technology and avoid allergy in a good way.

Why invoice is much samller than the real order?
As for the invoice in the package, usually we put the invoice into the package along with the products and its amount is much smaller than the real one to help the customer invoid tax.

Do you send samples?
We're sorry that we don't send samples. Our min. order is $100.
You are welcome to visit our website www.mofeier.com.

How to handle out-of-stock items?
1. help to choose same item(s) of other color(s) or same style hot items instead
2. refund
3. the balance is stored in Your Account for use on future purchases
4. contact buyers

I need a copy of my receipt/invoice.
Click the "My Account / Your Order #****** detail " link at the top right hand side of our site to print invoices.

Can I order by telephone?
sorry,We currently only accept online orders.

Is all your silver sterling, and are your stones authentic?
Yes, all our silver is guaranteed to be at least 92.5% pure (designating it sterling) and all our stones are guaranteed to be authentic.

Pricing and Descriptions
Prices shown on the site are generally per piece. We do sell assortments where multiple pieces are sold as a unit. In these cases, we try to explain as clearly as possible what is included in the assortment. All weights and measurements are accurate, but there may be slight variations among items in a particular style or assortment due to the handmade nature of most of our products.

Are the rings in larger sizes than 8?
Sorry, the largest size so far is #8.

Can I use your pictures on my site?
Yes, you can download them directly from the site. We have at least one high resolution and one low resolution version of each piece. Please contact us if you need higher resolution versions for print advertisments.

No P.O. Boxes
we cannot deliver to P.O. Boxes. Please provide us with an alternative shipping address. (ONLY Residential and Business address accepted.)

Do you send free catalogs to view your entire jewelry collection/items?
We do not have a printed catalog because we try to give our customers what is in the latest fashion at the moment. If we print out a catalog, the product will be out of fashion by the time it is finished and sent to the customer. Not having a catalog also gives us the opportunity to sell not only a certain number of items that come in a catalog but to add instantly new products to our website. This way the customer has complete access to what we have in stock and what we are adding to our website immediately.

Can orders be shipped to a different address other than my billing address?
Yes, all orders can be shipped to any address you provide us with.

Can I Pay For My Order By Credit Card?
Yes, but you have to use Paypal.
If you can't use Paypal, you can't use a credit card, We can't accept credit card payments directly without Paypal, We accept payment for orders by Paypal,Western Union or Bank Transfer.

I Want To Cancell An Order Placed Wrongly?
1. - CANCELLATION BEFORE PAYMENT
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this. If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
2. - WITHDRAWING AN ORDER AFTER PAYMENT
If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

Cash On Delivery?
No, sorry, Please pay for your order in full, in advance, by bank transfer,western union or Paypal.

Do I Have To Pay VAT / Sales Tax?
We do not add any additional charges or taxes in China.
Possible additional costs to you may include:
- bank transfer charges,
- Paypal money 'upload' charges,
- Any import duties that are levied at customs.
Please note that if you are re-selling (or drop-shipping) goods from mofeier.com,Please ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.
Please note that if you are drop-shipping to end customers, Please let them know about any taxes they may have to pay when receiving goods from the courier.

Need To Contact DHL About Your Delivery?
Here we list some countrys' DHL contact phone number for your reference,Sometimes if there is any delivery problems,Our customer service staff will contact DHL China to assist you,meanwhile you also can contact your country local DHL yourself,maybe the problem will be solved quicker.
DHL UK: +44 1332816960
DHL France: +33 472613098
DHL Australia: +61 738457850
DHL Germany: +49 610376560
DHL Canada: +1 9056731345
DHL Denmark: +45 70345345
DHL Hellas (Greece) +30-210-989 0000
DHL USA - Customer Service: 1-800-225-5345
- Attempted Delivery Inquires: 1-888-273-8876
If you know any more useful local courier numbers, please let us know, as the courier companies aren't too good at publishing them!

Instructions For Returning Faulty items
Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.
If there are irremediable defects with the devices, Please email our Customer Service Department to: cs@mofeier.com.

Why I Was Asked for "CPF" number?(Brazil Customers)
Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.
So If you want us to ship your order to Brazil,please make sure you give us correct "CNPJ" or "CPF" number,so the package can go throught customs smoothly.

Do the item come in dozens and is this the dozen price you are reflecting/quoting?
the price is 1 pieces,not 1 dozens.

How do i know if the earrings are for pierced or clipped earrings?
Our earrings are pierced style.

Does any of your jewellery come with boxes?
Our products are simple packaging, there is no box.

What should I do if the goods arrives damaged?
if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.

If I want wholesale, can your company give me a discount?
Of course we give you a discount upon the amount of your order. The more you order, the more discount you will enjoy. If you need more information about our specific discount policy, please contact our customer service by email.

Are the pictures the same as your real jewelry?
Generally speaking,the pictures are the same as the real items,But there will be tiny color difference between the real items and the pictures because of the brightness,contrast and resolution or other factors.So the color difference is inevitable in some degree.All pictures are processed before they are posted to our website.

Can I pay part of the remit first, and then the rest after receiving the goods?
We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.

Can I change what I have ordered into other jewelry after placing an order online?
Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send you the new ID by e-mail for you to confirm. And we have to recalculate the delivery charge because the jewelry weight may vary.